The following personnel may occupy General Eisenhower Hotel and receive confirmed reservations regardless of rank, race, color, religion, national origin, gender, and family or special needs status:
Our reception is open Monday - Fridays from 0900 to 1500, excluding NATO holidays. Housekeeping will only be available during the weekdays (excluding NATO holidays). After operational hours, all responsibility for facility usage falls upon the client, according to NATO security policies.
When our guests arrive during the business hours, all check-in procedures will be handled at the reception office. Guests arriving outside our normal office hours can delegate someone to pick up the room keys at the reception desk during business hours or one of our hotel may leave the keys at the JFC main gate for pick up by the customer or delegated person.
Payments must be made by card or bank transfer. Cash payments are not accepted.
Check-in begins at 1400 hours and check-outs must take place no later than 1000 hours. Early check-ins must have prior approval from the hotel manager and may be possible only in the case that the room is in ready to move in condition.
Late departures beyond 1000 hours must be approved by the manager and are subject to a late check out fee of 50% of the daily room rate.
Cancellations must be made at least 48 hours before check-in time. Otherwise, the total amount of the reservation will be charged.
Our facility is a non-smoking facility and any type of smoking is prohibited. Smoking is permitted only in the designated outdoor smoking areas.
Anyone found to be smoking or having smoked in the room will be fined the total monetary amount it will cost to properly clean, sanitize, and replace all items affected by the smoke. At a minimum, these charges will begin at €500 for a matrimonial room, and €1000 for all other rooms.
Bikes are not permitted inside the hotel or hotel room. Bikes can be stored under our covered bike parking area located in front of the main entrance of the hotel.
Only service animals are permitted and documentation must be presented at the time of the reservation. An additional pet fee will be applied. No other animals are permitted on our premises.
Customers with service pets must contact housekeeping to make arrangements for room cleaning during hotel business hours. In consideration for other guests, clients with service animals must clean up after their pet and keep them under control at all times.
Customers are responsible to ensure service pets do not become disruptive or aggressive towards other customers on our promises. In the event they are, hotel management has sole discretion to require guests to find other accommodations. If the hotel promises acquire any animal damages, the guest will be charged for the additional services and repairs required.
A group reservation is defined as 5 or more rooms booked by one person. This person's responsibility depends on the payment method selected from the two options below:
Option 1: Each group member pays individually for their stay. Each member becomes subject to the individual booking policies above.
Option 2: One group representative makes contact with our reception, one invoice is generated, and the group's representative pays for the group invoice.
Responsibilities Under Option 1
Responsibilities Under Option 2
Questions or concerns in regards to our hotel policy can be addressed by calling our reception desk at +31 (0)45 526 3188.