👤 Authorized Guests

Authorized guests include:

• All NATO ID card holders
• Military and civilian personnel on travel orders to JFCBS Brunssum, USAG Benelux Brunssum, Geilenkirchen NATO Base, or AFNORTH International School

🕒 Operating Hours

Reception: Monday–Friday from 0900 to 1500 (closed on NATO holidays).

Housekeeping available on weekdays. After-hours facility use follows NATO security policies.

Keys for late arrivals can be arranged through reception or picked up at the JFC Main Gate.

💳 Payment Options

• Payments accepted via Credit Card or Bank Transfer only.
• No cash accepted at check-in.
• Charges processed on the day of check-in.
• Refunds handled by bank transfer, credit card, or cash (within guidelines).
• Cancellations must be made via email and confirmed by hotel staff.

🛎️ Check-In & Check-Out

• Check-in starts at 1400 hours.
• Check-out no later than 1000 hours.
• Early check-ins must be approved by the hotel manager.
• Late check-outs are subject to a 50% daily room rate fee.

❌ Cancellations

• Cancellations must be made 48 hours prior to check-in time.
• Cancellations must be confirmed via a reply email from hotel staff.
• Late cancellations or no-shows will be fully charged.

🚭 Smoking Policy

Smoking is prohibited indoors. Use designated outdoor areas only.

• Minimum fine: €500 for matrimonial rooms
• Minimum fine: €1000 for all other rooms

🚲 Bike Policy

Bikes must be parked in the covered bike rack at the hotel entrance.

Bikes are not permitted inside hotel rooms or hallways.

🐾 Pet Policy

• Only service animals are permitted (coordination and documentation required prior to arrival).
• A service animal fee applies.
• Guests must clean up after pets and maintain control at all times.
• Damages caused by service animals will be charged to the guest.

👥 Group Reservations & Cancellations

Group reservations: 5 or more rooms booked under one name.

Option 1: Individual payments; individual policies apply.

• Booking list must be submitted within 5 days.
• Reception communicates directly with each group member.
• Unconfirmed rooms without deposit may be released to other guests.

Option 2: Single group payment and booking contract required.

• Finalize all group details 15 days before check-in.
• Only the group leader may request changes to reservations.

📞 Contact Us

For questions or assistance, please call:

+31 (0)45 526 3188